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The check in time is scheduled for 2 pm onwards: our Front Desk is open and at your complete disposal 24/7. The check-out time is up until 12.

Our Hotel website guarantees the best rates!

It is possible to use a credit card or a prepaid card (in case of paying at the check-out), bank transfer and check. It is also possible to pay via PayPal. We also remind you that our system guarantees total security during your money transfer.

Yes, you can arrive just in front of the Hotel, where our staff will gladly help you with your luggage.
There are many options regarding the parking:

  • Private garage with car valet service at just 250 metres from the Hotel – at the cost of € 15,00 per car per day. If you book directly from our website, the private garage will cost you just 10,00 € per car per day!
  • “Torricella” multilevel parking lot (500 metres from the Hotel) at the special rate of € 7,00 for the guests of Palazzo dei Mercanti. You may pay for and collect your ticket directly at our Front Desk
  • There are many pay and display parking spots close to the Hotel, i.e. the “blue stripes” in Piazza della Viola, Via Marcucci – Via Clementi, in front of the Hall of Justice – Via Dino Angelini – Piazza Orlini or Piazza della libertà (you will pay from 8.30 am to 8.30 pm, with a free gap from 1 to 3 pm)

Our staff will also be happy to organise for you a transfer for and to the bus/train stations and, with an appropriate notice, to the nearest airports (Pescara, Ancona, Rome).

There is a restaurant in the very building of the Hotel. Moreover, since Palazzo dei Mercanti is located in the city centre, you will have many different alternatives at a walking distance for lunches, dinners and aperitifs.

Our Hotel has accessible rooms equipped for our disabled guests.

Palazzo dei Mercanti is proud to be pet friendly! If you tell us about the arrival of your furry friend in advance, we will welcome it with a cosy bedding, water bowl and its favourite crunchies.

Palazzo dei Mercanti Dimora Storica & Spa identifies the protection of your personal data and privacy as a priority.
We dutifully follow a series of strict rules and protocols with the aim of guaranteeing the utmost respect of your privacy, avoiding at all costs any possible leaks of sensitive data.
In order to do so, we decided to minimise our impact in terms of communication, not using your personal data for commercial purposes. We are nonetheless able to guarantee the most effective protection of the information about your preferences, your stays and anything we could use for giving you a higher service.
We apologise in advance for the complexity of some of these procedures, but we are positive that the safeguard of your privacy is of primary importance.

Advanced Privacy Policy

To our guests with particular needs in matter of safeguard of privacy, we are able to offer protection of sensitive data and to satisfy their exceptional demands. For instance, we include in our advanced privacy policy: personal assistance 24/7, VIP zone, Alias, private check-in and check-out processes, private breakfast and private access to our Seta Spa. For further information and in order to activate the advanced privacy protocol, please contact executive@palazzodeimercanti.it

Informative notes to costumers

The DSB IMMOBILIARE S.R.L., headquartered in Ascoli Piceno, Corso Mazzini 35, c.f. e partita i.v.a. 01891010447, manager of the historic residence Palazzo dei Mercanti, as the holder of personal data, informs You that the personal data’s treatments provided by you will be carried out with fairness and transparency for lawful purposes, protecting your privacy and your rights.
Data’s treatment will also be carried out with the aid of electronic means for the following purposes:
1 - to obtain and confirm your reservation of accomodation and other kind of services and to provide the requested services. Since this processing is necessary to define and perform our contractual relationship, your consent is not required, unless certain “sensitive” information is submitted. In case of refusal to provide personal data, we will not be able to confirm your booking or provide the requested services. The processing will cease upon your departure, but some of your personal data may or must continue to be processed for the purposes and in the way indicated in the following points;
2 - to fulfill the obligation provided by the “Testo unico delle leggi di pubblica sicurezza” (Article 109 R.D. 18.6.1931 n. 773) which obliges us to communicate to the Police, for public security purposes, our costumers’ details according to the modalities established by the Ministry of the Interior ( Decree of the 7 January 2013). The provision of data is mandatory and it does not require your consent and in case of refusal to provide them, we will not be able to let you in our structure. Data required for this purpose shall not be kept by us, unless you give us consent to the retention as provided for in point 4:
3 - to fulfill the current administrative, accounting and tax obligations. For such purpose, the processing will be carried out without the need to acquire your consent. Data will be processed by us and can be made accessible to employees and associates of the Data Controller and will be communicated to the outside only in compliance with legal obligations. In case of you refusal to provide the necessary data for the above mentioned tasks, we will not be able to provide You with the services requested. The acquired data for these purposes will be kept by us for the time required by the respective regulations ( 10 years, and even more in case of tax assessments);
4 - to accelerate registration procedures in case of possible future stays at our facility. For this purpose, after obtaining your consent, revocable at any time, your data will be kept for a maximum of two years and will be used when you will be our guest again for the purposes mentioned in the previous points;
5 - to allow you to receive messages and telephone calls during your stay. For this purpose, Your consent is required.You may revoke your consent at any time. The processing will however ceased at your departure;
6 - to send You our promotional messages and updates on rates and offers. For this purpose, after obtaining your consent, your data will be kept for a maximum of two years and will not be disclosed to third parties.You may revoke your consent at any time.
7 - for the protection of persons, property and corporate assets through a video surveillance system of certain areas of the structure (corridors, first and second floor). For such processing your consent is not required, since it pursues out legitimate interest to protect people and property from possible aggressions, thefts, robbery, damages, acts of vandalism and for the purpose of fire prevention and occupational safety. The recorded images will be automatically deleted within seven days. They shall not be communicated to third parties, except where a specific request by a judicial or police judicial authority is to be adhered to.

The processing of data will be carried out by means of the operations indicated in the article 4 n. 2 del GDPR 2016/679 in manual form, using computer and telematics tools.
The Controller does not normally transfer personal data to third countries or international organisations. However, it reserves the right to use third-party or cloud services; in which case, the service providers will be selected from those providing adequate guarantees, as provided for in the article 46 of GDPR 2016/679. We inform you that, in your capacity as interested, you can exercise the rights referred to in the article 15of GDPR 2016/679 and precisely the rights of:
obtaining confirmation of the existence of any personal information related to them and also receiving communication in a comprehensive form.
obtaining access to the following information:
a) purpose of the processing;
b) categories of personal data concerned;
c) recipients or categories of recipients to whom personal data have been or will be disclosed:
d) where possible, the expected retention period of personal data; if not so, the criteria used to determine that period;
e) the existence of the data subject’s right to request the controller to rectify or delete personal data concerning him or her or to oppose their processing;
f) the right to lodge a compliant with a supervisory authority;
g) when the data are not collected from the data subject all the available information on their origin; h) the existence of an automated decision-making process, including profiling under article 22, paragraphs 1 and 4 of GDPR 2016/679 and, at least in such cases, significant information on the criteria used and the expected importance and consequences of such processing for the person concerned;
to be informed of the existence of adequate safeguards under article 46 of GDPR 2016/679 in case of transfer of personal data to a third country or international organisation;
where applicable, the person concerned may exercise the rights referred to in the articles from 16 to 21 of GDPR 2016/679 (right of rectification, right to delete “right to oblivion”, right of restriction of processing, right to data portability, right of opposition);
the interested person may also: a) withdraw the consent at any time without prejudice to the lawfulness of processing based on the consent given before the revocation; b) to receive timely notice of any violation of your personal data within the limits of what indicated in the article 34 of GDPR 2016/679; c) complaint to the Guarantor Authority. We inform you that you can exercise your rights by contacting the Data Controller, DSB IMMOBILIARE SRL, by sending a communication at the company headquarters in Ascoli Piceno, Corso Trento e Trieste 35, or sending an email at the following address: info@palazzodeimercanti.it.

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